We are seeking a highly skilled and motivated IT Support Specialist to provide comprehensive technical support to internal customers. This role involves a wide range of responsibilities, from troubleshooting operating systems to managing networking equipment, and ensuring the seamless operation of IT infrastructure. The ideal candidate will thrive in a fast-paced environment, possess excellent technical expertise, and be flexible with work schedules, including early mornings and weekends.
Type: Temporary
Duration: 1-2 months
Scheudle: Start between 6am - 10am daily
Location: Cerritos, On-Site | Occasional site visits to DTLA and other LA locations as needed
Pay: $22/hr -$29/hr (please note, there is no flexibility on the hourly rate)
Responsibilities
- Install, troubleshoot, and support operating systems and applications (Windows and Mac).
- Configure, install, and maintain phone systems (e.g., Cloud Mitel, Talk Desk).
- Perform server room maintenance, including cabling and racking servers.
- Install and upgrade new and existing computer equipment.
- Provide frontline helpdesk support to internal customers, addressing issues with printers, hardware/software malfunctions, and OS troubleshooting.
- Maintain and monitor firewalls, switches, and other networking equipment to minimize downtime.
- Update and create console logins for various internal systems.
- Configure and set up new or relocated workstations.
- Backup emails from Google domains.
- Run network wiring, including the installation of RJ45 connectors.
Requirements:
- 5-7 years of experience in a Technical Support or similar role is required
- A+ Certification is preferred
- In-depth knowledge of multiple operating systems (Windows and Mac).
- Hands-on experience with configuring and maintaining networking devices and hardware.
- Willingness to work overtime, weekends, and flexible schedules as needed.
- Availability to travel up to 50–80% within the Los Angeles area.
- Ability to deliver prompt, professional responses and timely resolutions to service requests.
- Strong self-starter with exceptional verbal, written, and analytical skills.
- Capacity to manage multiple projects with competing priorities.
Please submit your resume for consideration.
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